Accessing Legal Services in the Information Age | IPT
Chair: Mike Wood MP, PPS to Lord Chancellor and Secretary of State for Justice
Speaker: Anna Bradley, Chair, Solicitors Regulation Authority
Speaker: Laura Bee, Director of the Legal Advice Clinic, University of Leicester Law School
Dinner Discussion


Tuesday 07 June 2022


House of Commons

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End Time:


COVID-19 has emphasised the importance of digital solutions to create equitable and accessible services, however the transformation risks leaving some behind. In 2019 an estimated one-third of legal consumers were accessing legal services online, however the proportion shopping around remained under 30%. Research shows that many individuals and small businesses struggle to access expert legal services when required, often hindered by the lack of accessible information or the type and quality of services on offer. Moreover, there is a significant lack of public understanding around their rights and relevant services available to them. In a post-pandemic legal services sector, what role could digital services play in improving access and outcomes?

This event will:

  • Consider public attitudes to accessing information and legal services online, including differences between consumer information and public legal education.
  • Discuss the role of the pandemic in expediting digital services and technology in the legal sector.
  • Explore potential future regulation to increase access to justice.